MAMTA; VINIT KUMAR. Library Service Quality: A Comparison between SERVQUAL and LibQUAL Model. Library Waves , [S. l.], v. 8, n. 1, p. 46–52, 2022. Disponível em: http://www.librarywaves.com/index.php/lw/article/view/116. Acesso em: 4 may. 2025.